Refund Policy

If you change your mind, all items can be returned within 30 days from the day after you receive your order. Please inform us so that the return process can proceed smoothly, by email at sale@cosmovictory.com.

We only accept returns for customer remorse under the following conditions:

The item is new and unused.
For items with a manufacturer's seal, the manufacturer's seal must not be opened.
The item must not be damaged by handling or use by the customer.
The item must be in its original packaging.

Returning an Order In the aforementioned case, email us at sale@cosmovictory.com to report the reason and obtain the return label. The return shipping costs will not be charged to you.

The refund of the Order by Cosmovictory will be made no later than 7 working days from the date on which the package is received by the logistics team at the above address.

Store Address for Visits and Returns:
522 E 56th St, Indianapolis, IN 46220

This address is the core of our business, welcoming you for in-person visits! It’s ideal for exploring our products, getting advice, or managing returns. As our office and primary customer service hub listed on Google My Business, you'll find a diverse range of products here along with dedicated team support.
Should you need to return a purchase, kindly ship it to this address: 522 E 56th St, Indianapolis, IN 46220

How to Process a Return

If you are not completely satisfied with your purchase, you can return the item to us. Please follow these steps to ensure a smooth return process:

1. Check Return Window: You have 30 days from the date of receiving the item to initiate a return. Make sure your item is returned within this timeframe to be eligible for a refund or exchange.

2. Contact Customer Service: Get in touch with our customer service via email, phone, or through our website. Provide your order number, the item's details, and the reason for the return. We will review your request and if it meets our return criteria, we will provide you with a return authorization and instructions.

3. Prepare the Item for Return: Pack the item securely in its original packaging, including any accessories, manuals, and documentation. Ensure the product is in the same condition as when it was received.

4. Include Return Authorization: Place the return authorization inside the package along with a brief note detailing the reason for return. This helps us process your return more efficiently.

5. Ship the Item: Address the package to our Office Address for Visits and Returns: 522 E 56th St, Indianapolis, IN 46220. For your security, use a traceable and insured shipping method; we are not responsible for items lost during return shipping.

6. Notify Us of the Shipment: After sending the item, please inform our customer service team of the shipment and provide them with the tracking number. This will help us anticipate its arrival and expedite your refund or exchange.

7. Await Confirmation: Upon receiving and inspecting the returned item, we will notify you about the status of your refund or exchange. If your return is approved, we will process the refund.

8. Refund Processing: Approved refunds will be credited back to your original method of payment within 7 business days. Please be aware that it might take additional time for your bank or credit card company to post the refund to your account.

Following these steps will help ensure that your return is handled efficiently and your refund is processed promptly. If you have any questions or require further assistance, please contact our customer service team.

Return Policy for Damaged, Wrong Products

If the products in your order are damaged including the packaging, or wrong, please contact us directly by email at sale@cosmovictory.com within 48 hours after receipt. In the aforementioned case, you will have 30 days to return these products and obtain a refund or replacement. This period starts from the day after you receive your order. The return shipping costs will not be charged to you. Email us at sale@cosmovictory.com to report the problem and obtain the return label.

Order Cancellation

The Order can be modified or cancelled without charges before the shipping confirmation email of the Order is sent.

If your order has already been shipped, please follow the return policies mentioned above that correspond to the reason for your return.

Lost Shipments

If at least 2 days have passed since the expected delivery date, please contact our customer service by email at sale@cosmovictory.com and allow us at least 5 days to investigate the location of the item with the courier service. If we cannot track your shipment after the 5 days of investigation, the shipment will be declared lost, and you will be entitled to a full refund, or we will send a replacement if you wish.

Refund Procedure

The refund will be made once your product has been received in our warehouse and inspected by our team. The refund of the Order will be made no later than 7 working days. Refunds will be made using the original payment method.

Contact Us

Online store "Cosmovictory"
Legal name JULYA FINE IMPORTS LLC

Email: sale@cosmovictory.com

Phone: +1 (814) 351-1479

Or through our contact form on the Contact Us page

Address:
522 E 56th St, Indianapolis, IN 46220